Legal information
Regulations
The authorities you can turn to as a customer, and the ways to resolve a complaint.
01ANPC: consumer protection
The National Authority for Consumer Protection (ANPC) is the institution you can turn to with a complaint about a product or a service.
Bulevardul Aviatorilor nr. 72, sector 1, București
Consumer phone line: 021 9551
Monday – Thursday: 08:00 – 16:30, Friday: 08:00 – 14:00
02SAL: alternative dispute resolution
The SAL procedure, coordinated by ANPC, lets you resolve a dispute with a trader without going to court.
Alternative Dispute Resolution Directorate: [email protected]
03SOL: online dispute resolution
The European Commission closed the EU's online dispute resolution platform (ODR, SOL in Romanian) on 20 July 2025, under Regulation (EU) 2024/3228. It no longer takes complaints.
The European Commission still publishes information for consumers and the list of dispute resolution bodies.
Consumer Redress in the EU, European Commission
04ANSPDCP: personal data protection
If you believe your personal data is not being processed lawfully, you have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP).
B-dul G-ral Gheorghe Magheru nr. 28-30, sector 1, postal code 010336, București
Phone: +40 318 059 211
E-mail: [email protected]